Terms of Service

Effective Date: 10/04/2024
Last Updated: 03/01/2026

Welcome to Digilab Solutions LLC (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, services, and communications.

By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree, do not use our services.

SMS Communications Terms

By providing your phone number and opting in through our website or booking form, you consent to receive SMS communications from Digilab Solutions LLC.

SMS Use Cases

Messages may include:

Appointment confirmations
Appointment reminders
Service-related notifications
Promotional communications related to Digilab Solutions LLC services

Message frequency varies.

Opt-Out Instructions

You may opt out of SMS messages at any time by replying:

STOP

You may request assistance by replying:

HELP

After you opt out, you will no longer receive SMS messages unless you opt in again.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Age Restriction

You must be at least 18 years old to participate in SMS communications.

Customer Support

For support regarding SMS communications, contact:

Email: info@digilabsolutionsllc.com

Privacy Policy

Your information is handled in accordance with our Privacy Policy:

https://digilabsolutionsllc.com/privacy-policy/

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1. Services Provided

Digilab Solutions LLC provides:

E-commerce revenue optimization consulting
AI-assisted automation systems
Post-purchase AI call agent configuration
CRM integrations (including GoHighLevel)
Workflow automation and implementation
Strategy audits and revenue assessments

We do not guarantee specific revenue outcomes.

2. No Revenue Guarantee

All performance projections, revenue estimates, or optimization opportunities presented are estimates based on assumptions and available information.

We do not guarantee:

Increased revenue
Specific conversion rates
Acceptance rates
Customer behavior outcomes

Business performance depends on multiple external factors beyond our control.

3. Client Responsibilities

You agree that:

You have lawful rights to your customer data.
You have obtained proper consent from customers for SMS, email, and voice communications where required.
You are responsible for compliance with applicable laws, including but not limited to TCPA, CAN-SPAM, GDPR (if applicable), and other regulations.
You will not use our systems for unlawful, deceptive, or abusive practices.

Failure to comply may result in service suspension.

4. Automated & AI Systems Disclaimer

Our services may include automated and AI-assisted communication tools, including voice agents and SMS systems.

You acknowledge:

AI systems may occasionally produce unexpected outputs.
Automation depends on third-party platforms and APIs.
Technical disruptions may occur outside our control.

We are not liable for:

AI misinterpretations
Third-party outages
Platform policy changes
Carrier message filtering
Integration failures caused by third-party systems

5. Third-Party Platforms

Our services may integrate with:

GoHighLevel
Email delivery providers
SMS delivery platforms
E-commerce platforms (e.g., Shopify)
Payment processors
Analytics tools

We do not control third-party platforms and are not responsible for:

Their downtime
Their policy changes
Their pricing changes
Their compliance decisions

6. Payment Terms

Fees, subscription charges, and service payments will be defined in individual agreements or invoices.

Unless otherwise stated:

Payments are non-refundable.
Implementation fees are due prior to setup.
Subscription services renew according to agreement terms.

Failure to pay may result in service suspension.

7. Intellectual Property

All proprietary systems, frameworks, scripts, workflows, templates, and methodologies created by Digilab Solutions LLC remain our intellectual property unless otherwise agreed in writing.

Clients receive a license to use configured systems for their internal business operations.

8. Limitation of Liability

To the fullest extent permitted by law, Digilab Solutions LLC shall not be liable for:

Indirect damages
Lost profits
Business interruption
Data loss
Revenue fluctuations
Customer complaints related to client-provided consent

Total liability shall not exceed the amount paid to Digilab Solutions LLC in the preceding 90 days.

9. Indemnification

You agree to indemnify and hold harmless Digilab Solutions LLC from any claims arising from:

Your misuse of our systems
Your failure to obtain proper consent
Regulatory violations
Data misuse
Customer disputes

10. Termination

We may suspend or terminate services if:

These Terms are violated
Illegal use is suspected
Payment obligations are not met

Clients may terminate services subject to contract terms.

11. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the course of engagement.

12. Data & Privacy

Use of our services is also governed by our Privacy Policy.

We implement reasonable safeguards but cannot guarantee absolute data security.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles.

Any disputes shall be resolved in courts located in Texas.

14. Modifications

We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of updated Terms.

15. Contact Information

Digilab Solutions LLC
Dallas, TX
info@digilabsolutionsllc.com